+38268135528
timsk.mne@gmail.com
Hotel management company
TimSK is a new-generation management company.
We don’t just “take a property under management” — we build a system where the hotel operates as a business: with clear financials, transparent operations, and stable occupancy.
Our goal is for the hotel not just to exist, but to generate income for the owner and make guests want to return.
Our goal is for the hotel not just to exist, but to generate income for the owner and make guests want to return.
What we do
By entrusting your property to our management, you get a team that takes care of:
- Building and documenting hotel business processes
- Creating a structured system of internal regulations (checklists, service scenarios, operating procedures at all levels)
- Organization and supervision of all departments (front desk, housekeeping, maintenance, F&B — where applicable)
- Monitoring the condition of the room inventory and hotel technical systems
- Daily control of operational task execution
- Organization of supply logistics and inventory control
- Staff recruitment and training
- Implementation of standards for each department
- Employee motivation and KPI systems
- Building a talent reserve
- Working with outsourcing companies when needed
- Conducting regular performance and quality assessments
- Resolving internal HR matters (from vacation planning to conflict situations)
- Formation of the operating expense budget
- Control of actual expenses across all cost categories
- Organization of an expense and inventory accounting system
- Procurement optimization
- Contract management with contractors
- Profitability analysis for each expense category
- Approval of non-standard expenses with the owner
- Connection and optimization of OTA channels (Booking, Expedia, Ostrovok, HRS, etc.)
- Development of a channel-based sales strategy (separating OTAs, direct sales, corporate clients, tour operators)
- Setup of direct booking via website and CRM
- Management of advertising campaigns (contextual ads, SMM if needed)
- Working with tour operators and signing corporate contracts
- Pricing policy management (dynamic pricing)
- Monitoring competitors’ prices and adjusting rates
- Building a financial model for the property
- Analysis of seasonal trends and occupancy optimization
- Implementation of dynamic pricing
- Monitoring key performance indicators (RevPAR, ADR, OCC, etc.)
- Development of a revenue maximization strategy for the room inventory
- Working on additional revenue streams (F&B, upselling, service packages)
- Development and implementation of guest service standards across all departments
- Building an internal training structure
- Implementation of service quality control procedures
- Development of scripts for reception, reservations, and guest-facing staff
- Continuous work on improving NPS (guest satisfaction score)
- Building a guest feedback and review collection system
- Implementation of regular internal quality audits
- Organization of a “mystery guest” program
- Monitoring the property’s external reputation (OTAs, TripAdvisor, Google Reviews, etc.)
- Systematic handling of negative reviews
- Building a “quality first” culture among staff
- Providing monthly management reports to the owner
- Financial report: revenue, expenses, profit
- Occupancy report: OCC, ADR, RevPAR
- Sales channel report: revenue structure by channel
- Staff performance report: turnover, discipline, KPIs
- Service quality report: reviews, ratings, NPS
- Forecast for upcoming periods
- Regular meetings with the owner to discuss results and plans
How we work
When you transfer a property to TimSK management, we immediately activate two key components:
-
On-site managing partner
Each hotel is assigned an experienced managing partner. Trained at our Management School, this person is fully responsible for:- staff operations
- internal business processes
- cost control
- service standards
- daily operational stability
-
Centralized sales and reservations department
In parallel with the launch of operational processes, the TimSK sales department actively works on filling the property:- connection and optimization of all sales channels (OTAs, direct channels)
- advertising campaigns
- work with corporate clients and tour operators
- pricing setup and ongoing management
- control of occupancy levels and revenue
We deliberately separate sales functions from operational management.
This allows both the managing partner and the sales department to work efficiently within their areas of responsibility, while giving the owner a clear and realistic view of the business.
This allows both the managing partner and the sales department to work efficiently within their areas of responsibility, while giving the owner a clear and realistic view of the business.
Terms of cooperation
We take a flexible approach to each project.
The terms depend on:
The terms depend on:
-
Property format (new or operating)
-
Room inventory size
-
Current condition of the property
-
Required scope of work for launch
-
Level of owner involvement
Typical cooperation model:
Property type
% of revenue
% of net profit
New project (launch from scratch)
12–15%
15–20%
Operating property
10–12%
10–15%
Mini-hotel (up to 15 rooms)
12–15%
15–20%
Mid-size and large hotel
5–8%
10–12%
The smaller the room inventory, the higher the percentage (to ensure management profitability).
The more complex and cost-intensive the launch, the higher the percentage in the initial period; the model can be revised later.
We always discuss terms openly with the owner and focus on long-term partnerships.
Your profit is our profit. We earn when the hotel earns.
The more complex and cost-intensive the launch, the higher the percentage in the initial period; the model can be revised later.
We always discuss terms openly with the owner and focus on long-term partnerships.
Your profit is our profit. We earn when the hotel earns.
The first step is a free audit.
The next step is revenue growth.
We offer a free audit of your property:
✅ Afterward, you decide whether to work with us or not.
- we visit the location
- assess the potential of the room inventory
- review current business processes
- analyze sales channels
- prepare a preliminary business plan for occupancy and profitability
- if you want to transfer your hotel to management
- or if you want to connect our sales and reservations department
✅ Afterward, you decide whether to work with us or not.
Book a free audit
Contact us by phone or email to learn how we can help your business.
+382 68135528
timsk.mne@gmail.com
timsk.mne@gmail.com
Twin House, Bulevar 24. Novembra, Bar, Montenegro
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