+38268135528
timsk.mne@gmail.com
The pandemic has reshaped the market. OTA algorithms have become more complex. Guests are more selective.
Today, simply setting a price and waiting for bookings no longer works.
To maximize revenue, a property needs to:

✔ analyze demand, competitors, and real occupancy daily
✔ manage rates, restrictions, and minimum stays flexibly
✔ focus not on “price” but on the property’s value
✔ launch targeted offers for specific guest segments
✔ understand which channels truly generate revenue and which only create an illusion of activity
✔ manage OTA ratings
✔ regularly update visuals and property listings on OTAs
✔ use guest reviews as a sales tool
✔ forecast revenue instead of only reviewing monthly results
✔ balance average rate and occupancy rather than sacrificing one for the other
✔ make decisions based on data, not intuition
✔ be ready to adapt quickly to market changes

Large hotel chains have teams handling this.
And who handles it for you?

In 2026, simply “being on Booking” is no longer enough.

The market has become more aggressive.
OTAs promote those who pay more.
Guests compare 20 tabs at a time.
To stay in the game, you need to manage pricing and occupancy every day.

  • Falling occupancy

    – up to 40% revenue loss

  • Average rate

    can drop by 20–25% without control

  • A revenue manager

    is necessary, but expensive as in-house staff

  • Outsourcing

    is a flexible and cost-effective solution

We take care of everything
a professional sales and reservations department should handle:

We work via Channel Manager / PMS / or directly with your platforms.

  • Demand, competitor, and occupancy analysis

  • 24/7 dynamic pricing

  • OTA management (Booking, Airbnb, Expedia, Hotelbeds, Agoda, etc.)

  • Setup of restrictions, promotions, and special offers

  • Working with low-demand dates and “empty” slots

  • Revenue forecasting and KPI reporting

What TimSK covers with outsourced sales and reservations

When working with TimSK, the hotel does not need to build its own commercial department.
We fully take over sales, reservations, and revenue management — acting as the hotel’s remote commercial office.

  • Reservations and communications department

    • Booking manager / Reservation agent (handling inquiries, confirmations, changes, cancellations)
    • Call center operator / sales operator (calls, messengers, fast responses)
    • Pre-arrival guest support specialist (questions, terms, additional services, check-in/check-out, payments)
    • Corporate and group requests specialist (if MICE/groups are involved — pricing, terms, correspondence)

  • E-commerce and OTAs (Booking, Airbnb, etc.)

    • OTA channel manager (account management, rates, restrictions, content, promotions, extranet operations)
    • OTA listing content specialist (descriptions, rules, policies, photo logic, “what is shown and where”)
    • Parity and pricing strategy specialist (price and condition control across channels to avoid disrupting sales)

  • Revenue management (revenue and occupancy)

    • Revenue manager (dynamic pricing, minimum stay, stop-sell, seasonal strategies)
    • Sales and occupancy analytics specialist (reports: ADR/RevPAR/occupancy, channel mix, promotion effectiveness)
    • Yield specialist (fine-tuning restrictions to maximize revenue over a monthly/quarterly horizon)

  • Sales systems: PMS / Channel Manager / Booking Engine

    • Channel manager specialist (sync setup, category/rate mapping, error monitoring)
    • PMS administrator (sales & reservations scope) (correct room/category structure, rate rules, statuses)
    • OTA ↔ PMS ↔ website integration specialist (to prevent overbooking, incorrect prices, or wrong dates)

  • Direct sales and conversion

    • Direct sales manager (handling direct inquiries, closing payments, scripts, upselling)
    • Objection handling / scripting specialist (communication standards, response speed, conversion)
    • Upsell specialist (upsell/cross-sell: early check-in/late check-out, room upgrades, additional services)

  • Reputation integrated with sales

    • Guest communications and claims specialist before/after arrival (to reduce cancellations and negative feedback)
    • Review management specialist as a sales tool (response structure, risk reduction, trust building)

A solution for properties with 1 to 100 rooms

You fill your property with our support.
We increase the revenue from every day of stay.

  • City hotels 3–5★

  • Seaside apart-hotels

  • Boutique mountain hotels

  • Guesthouse

  • Properties with strong seasonality

  • Private apartment


Download a free gift for hotel and apartment owners

We’ve compiled 70+ practical tips to boost sales — a checklist from the TimSK team that we use in our daily work with properties.

📥 Download the PDF for free and use it as a checklist:
for self-audits, organizing your sales processes, or preparing your property for the season.
70+ practical tips to increase sales and bookings at your hotel
Download file
Ready to find out how your property can earn more?
Leave a request for a free audit —
we’ll prepare a detailed sales business plan for you.
+382 68135528
timsk.mne@gmail.com
Twin House, Bulevar 24. Novembra, Bar, Montenegro